Request account deletion

• Your login and profile — name, email address, phone number.
• Your access to any venue’s Vertu workspace.
• Notification preferences and any message threads tied to your account.
• Device sessions, so the mobile app signs out everywhere.

Some records cannot be deleted on request because South African law requires the venue to keep them. Where that applies we remove the link to your account and retain only the record itself:

• Financial records — invoices, payments and refunds, retained for the period required by tax law.
• Consent records — evidence of what you agreed to and when, which POPIA itself requires us to be able to show.
• Completed bookings held by a venue as its own business record. That venue is the responsible party for its guest data; we act on its instructions.

If you booked as a guest at a venue rather than holding a staff login, tell us in the form — the venue is the responsible party and we will route your request to them.

We acknowledge every request and aim to complete deletion within 30 days. If we need to verify that the request comes from the account holder, we will contact you at the address you give us — we will never ask for a password.

Email privacy@vertu.co.za. Our Privacy Policy explains what we collect and your other rights under POPIA.