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FOR THE BUSINESS OF HOSPITALITY

Hospitality,
working
as one.

Bring guest conversations, bookings, payments and business insights together—so your team can spend less time chasing details and more time looking after guests.

One connected platform for guest service, sales and daily operations—with dedicated iPad and Android tablet apps for your team on the floor.

Explore the team apps ↗
See it with your venue ↗View plans & pricing ↓

Restaurants · Estates · Guest houses · Experiences

✳ ONE VISIT. CONNECTED WORK.
MYOUR VENUE↗

MAKE A DAY OF IT.

A visit to
look forward to.

SATURDAY AT YOUR VENUE
01
Wine tasting10:30 · 2 guests
✓
02
Lunch reservation12:00 · 2 guests
✓
Supported services, together.
Continue to booking →
↗

A MESSAGE FROM YOUR VENUE

We’re looking forward
to your visit.Branded confirmations. Useful details.

VERTU PULSE

Know what needs you next.
↗

Illustrative journey. Combinations and payment steps depend on your configured services.

A PLAN FOR THE WAY YOU OPERATE

The everyday essentials.
Room to grow from there.

Choose the level of guest service, sales workflow and business insight your venue needs.

MONTHLY · EXCLUDING VATPrices exclude VAT. AI usage, messaging and payment processing are charged separately where applicable.

THE FOUNDATION OF EVERY STANDARD PLAN

Your daily operations, included.

Booking calendar, availability rules and floor plans · Vertu Team apps for iPad and Android tablets · Guest records and enquiry tracking · Card payments and basic deposits · Branded confirmations and reminders · Standard event tickets and QR check-in · Basic reporting and the Pulse operational action queue

Included in Essential, Autopilot and Enterprise. Bespoke starts with Enterprise capabilities and an agreed implementation scope. Staff permissions and configuration apply.

ORGANISE YOUR DAILY OPERATIONS

Essential

R995/ month

Excluding VAT

For a venue bringing bookings, guest records, payments and enquiries into one workspace.

Explore Essential↗

WHAT’S INCLUDED

  • ✓One physical location and a core booking cart
  • ✓Booking calendar, availability rules and floor plans
  • ✓Vertu Team apps for iPad and Android tablets
  • ✓Guest records and enquiry tracking
  • ✓Card payments and basic deposits
  • ✓Branded confirmations and reminders
  • ✓Standard event tickets and QR check-in
  • ✓Basic reporting and the Pulse operational action queue

AI guest service starts with Autopilot. Packages, function quotes, supported integrations and deeper Pulse insights are included in Enterprise.

AUTOMATE ROUTINE GUEST SERVICE

Autopilot

R1,650/ month

Excluding VAT

For a venue ready to answer routine guest questions and reduce the daily admin around guest service.

Explore Autopilot↗

WHAT’S INCLUDED

  • ✓Essential features at one physical location
  • ✓Website and WhatsApp AI concierge
  • ✓Staff handoff with conversation alerts
  • ✓Custom guest message templates
  • ✓Guest segments and seating assistance
  • ✓Configurable deposit rules and due-date handling
  • ✓Core booking cart and the Pulse operational action queue

Shared checkout across services, packages, function quotes, advanced event sales, integrations and AI briefings are included in Enterprise.

CONNECT SALES AND BUSINESS INSIGHT

Enterprise

R2,495/ month

Excluding VAT

For a venue connecting the services it sells, its existing systems and the business signals its team needs to act on.

Explore Enterprise↗

WHAT’S INCLUDED

  • ✓Autopilot features at one physical location
  • ✓Shared checkout across services, packages and cross-selling
  • ✓Function quotes, acceptance, deposits and booking conversion
  • ✓Recurring events, ticket choices and paid add-ons
  • ✓Promotions and configured loyalty tools
  • ✓Supported Cloudbeds, ChiDesk, Lightspeed K-Series and Xero connections
  • ✓Deeper Pulse insights, AI guest briefings and weekly business briefings
  • ✓Marketing attribution and supported advertising-spend reporting

An agreed brand configuration and tailored rollout are available through Bespoke. Provider access, connector setup and the supported workflows are confirmed before you commit.

CONFIGURE A LARGER OPERATION

Bespoke

Let’s talk.

Excluding VAT

For a larger operation that needs an agreed brand and account configuration, rollout and service arrangement.

Discuss your scope↗

YOUR AGREED SCOPE

  • ✓Enterprise capabilities within your agreed setup
  • ✓Agreed brand and account configuration
  • ✓Documented usage and capacity limits
  • ✓An implementation and onboarding plan
  • ✓Service arrangements and pricing in writing

Your quotation defines the configuration, implementation and service commitments. Features and usage are subject to the agreed limits.

+
Your subscription and your usage are separate.

Your written proposal confirms service configuration, usage and capacity limits, setup requirements and any applicable provider or connection fees before you commit. AI features require available credits; supported workflows depend on configuration and provider access.

How it works ↗

Plan details at a glance

The key differences, side by side.

Scroll across to compare all plans. Keyboard: focus this table, then use the arrow keys. →
Prices exclude VAT. Every plan covers one physical location. Bespoke includes Enterprise capabilities with capacity and implementation set out in your agreement.
What you getEssentialAutopilotEnterpriseBespoke
Physical locations1111
Booking operations and guest recordsCalendar, availability rules, floor plans, guest records and enquiry trackingEssential tools, plus guest segments and seating assistanceAutopilot toolsEnterprise tools within the agreed setup
Vertu Team apps for iPad and Android tabletsReservations, walk-ins and manual floor operationsEssential app tools, plus seating assistanceAutopilot app tools, plus bookings for configured additional services and event ticket choicesEnterprise app tools within the agreed setup
Website and WhatsApp AI conciergeNot includedGuest questions, supported booking actions and staff handoff alertsIncludedIncluded within the agreed setup
AI model choiceAI not includedChoose from the available models; usage rates varyChoose from the available models; usage rates varyChoose from the available models; usage rates vary
Branded guest communicationStandard confirmations and remindersAdds custom message templatesAutopilot toolsEnterprise tools within the agreed setup
Payments and deposit controlsCard payments and basic depositsAdds configurable deposit rules and due-date handlingAdds function-sales payment workflowsEnterprise tools within the agreed setup
Connected checkoutCore booking cartCore booking cartShared checkout across services, packages and cross-sellingAcross the agreed service configuration
Function and group salesCapture and manage enquiriesCapture and manage enquiriesQuotes, acceptance, deposits and booking conversionEnterprise tools within the agreed setup
Event salesStandard tickets and QR check-inStandard tickets and QR check-inAdds recurring events, ticket choices and paid add-onsEnterprise tools within the agreed setup
Promotions and loyaltyNot includedNot includedPromotions and configured loyalty toolsEnterprise tools within the agreed setup
Supported system integrationsNot includedNot includedSupported Cloudbeds, ChiDesk, Lightspeed K-Series and Xero connectionsAgreed connections and implementation
Pulse operational action queueIncluded; no AI credits neededIncluded; no AI credits neededIncluded; no AI credits neededIncluded within the agreed setup; no AI credits needed
Pulse insights and briefingsNot includedNot includedDeeper business insights, AI guest briefings and weekly business briefingsEnterprise capabilities within the agreed account setup
Marketing measurementBasic reportingBasic reportingAttribution and supported advertising-spend reportingEnterprise tools within the agreed setup
Multiple brands and tailored rolloutNot includedNot includedNot includedAgreed brand configuration, onboarding and implementation scope

FAMILIAR?

The guest sees one venue.
Your team is juggling the rest.

A reservation in the calendar. A question on WhatsApp. A function quote in someone’s inbox. A deposit that needs checking. Each handover is another thing your team has to remember.

Vertu brings these parts of the visit into a connected workspace. Start with the daily essentials, then add AI guest service, function sales and the connections your business needs.

01 Discover & book ↗02 Keep guests informed ↗03 Collect & confirm ↗04 See what needs attention ↗

WHY VENUES CHOOSE VERTU

Less patchwork.
More connected hospitality.

Eight ways to bring the work around your guests together.

01

CONNECTED CHECKOUT

One visit shouldn’t feel like several separate bookings.

A guest wants a tasting and lunch. Asking them to find two booking pages, repeat their details and work out what happens next adds friction before they even arrive.

IN PRACTICE

A day at your venue, joined up.

A guest selects a morning tasting and a lunch reservation in the same journey. Your team can see the bookings without piecing together separate enquiries.

TastingLunchOne guest journey

Bring your supported services into a booking experience on your own website. Guests can choose what you offer, and your team manages the resulting bookings in Vertu.

  • ✓Embed a booking widget in your existing website.
  • ✓Offer a single service, or combine supported services in one basket on eligible plans.
  • ✓Build configured packages around the experiences you sell together.

WHERE IT FITS

Essential and Autopilot include a core booking cart. Enterprise adds shared checkout across services, configured packages and cross-selling. Bespoke adds an agreed service setup.

Available combinations, payment and confirmation steps depend on your configured services.

02

AVAILABILITY & BOOKING RULES

Put your venue’s rules into the booking process.

A booking form can take a request. Your team still has to decide whether there is room, whether the time works and whether the guest has booked the right thing.

IN PRACTICE

Your Saturday service, with the details in place.

Set the capacity and booking cut-off for a sitting. For a ticketed event, your team can check tickets on arrival instead of finding names in a separate list.

AvailabilityCapacityGuest check-in

Set up availability, capacity and booking windows around the way your venue operates. Use calendars and floor plans to organise service, with ticketing for the events you sell online.

  • ✓Control when guests can book and how much capacity is offered.
  • ✓Manage reservations with calendars and floor plans.
  • ✓Sell event tickets and check guests in using QR codes.

WHERE IT FITS

Essential includes core booking tools and standard ticketing. Autopilot adds seating assistance. Enterprise adds advanced event tools, recurring events and ticket add-ons. Each plan covers one physical location.

Booking rules, event options and capacity limits are agreed for your setup.

03

VERTU TEAM · IPAD & ANDROID TABLETS

Your whole venue, in your team’s hands.

A guest asks about a tasting while you’re serving lunch. If your team has to leave the floor, find another booking book or ask the guest to call later, a useful conversation can end without a sale.

IN PRACTICE

“Would you like to join the tasting after lunch?”

Your team checks the configured tasting, chooses the guest’s preferred option and makes the booking from the tablet. If payment is required, they send a payment link while the guest is still with them.

ServeBookCross-sellUpsell

Dedicated iPad and Android tablet apps put Vertu where service happens. Your team works with the same booking records and availability as your website and dashboard, so they can help the guest in front of them.

  • ✓Take reservations and walk-ins while you’re with the guest.
  • ✓Manage the day’s bookings, seat or move guests and assign waiters.
  • ✓See guest notes, visit history and booking details before you act.
  • ✓Cross-sell a configured tasting, treatment or event; upsell with the booking and ticket options your venue offers.
  • ✓Send a secure payment link for a booking or deposit.
  • ✓Sell event tickets and scan their QR codes at the door.

GET VERTU HOSPITALITY: TEAM EDITION

Download on the App StoreGet it on Google Play

For iPad and compatible Android tablets. Sign in with your Vertu venue account.

WHERE IT FITS

Core team app tools are included from Essential. Autopilot adds seating assistance. Enterprise adds bookings for configured additional services and advanced event options. Bespoke covers the agreed setup.

For iPad and compatible Android tablets. A Vertu venue account, staff access and an internet connection are required. Available tools follow your plan and configured services; messaging and payment fees apply where relevant.

INSIDE THE TEAM APP

Built for the work on the floor.

Select a screen to view it full size.

Take the next booking

Choose from your venue’s configured services and booking options while talking to the guest.

Keep the floor organised

See the seating plan and manage where guests sit, with the booking details close at hand.

Turn interest into a booking

Offer an event ticket and send the guest a secure payment link for the next step.

Screens from the published app listing. Your services, layout and available tools depend on your venue’s setup and plan.

04

BRANDED GUEST COMMUNICATION

Keep guests informed before they need to ask.

“Are we confirmed?” “What time should we arrive?” “How do I change my booking?” Small questions become a full-time job when the information is scattered.

IN PRACTICE

A useful reminder, in your venue’s voice.

Before a visit, a guest receives their booking details and an available link to manage the reservation. Your team spends less time repeating the same information.

ConfirmationsRemindersYour brand

Keep your venue’s identity on booking pages and guest messages. Send configured confirmations and reminders, with useful booking details and links that help guests take the next step.

  • ✓Give guests branded confirmations and booking information.
  • ✓Send configured reminders over supported channels, including email and WhatsApp.
  • ✓Use booking-management links and, on eligible plans, customise message templates.

WHERE IT FITS

Core branded communication is included from Essential. Custom message templates are available from Autopilot.

Delivery depends on contact details, channel setup, messaging credits and any provider approvals.

05

AI GUEST CONCIERGE

Turn routine questions into a useful next step.

Guests ask about availability while your team is serving the people already there. An unanswered question can become a booking somewhere else.

IN PRACTICE

“Do you have space for four on Saturday?”

The assistant checks availability for a configured service and helps the guest book. Requests outside the supported flow can go to a member of your team.

WebsiteWhatsAppStaff handoff

Give guests an AI assistant on your website and WhatsApp that can answer questions about your configured services, check availability and help with supported bookings. When a guest requests a person, Vertu pauses the assistant and alerts staff with the context and a link to the conversation.

  • ✓Answer routine questions using your venue’s information.
  • ✓Check availability and complete supported booking steps.
  • ✓Help with eligible booking changes, cancellations and secure payment links.
  • ✓Hand guest requests to staff with a reason, conversation link and paused automated replies.

WHERE IT FITS

Available from Autopilot, with setup and AI usage credits. Enterprise and Bespoke include the same available model choice.

Choose from the models available in the platform on every AI-enabled plan. Usage rates vary by model; booking actions follow your configured rules.

AI SERVICE. A PERSON WHEN IT MATTERS.

Keep every guest
in the conversation.

A guest cannot get through on the phone. They ask your assistant for a person. Your team needs the request, the context and a clear way to reply.

Vertu pauses the assistant and sends staff an email alert with the reason for the handoff and a link to the conversation. Your team can pick up where the guest left off.

  1. 01
    The context comes with the request.

    The alert includes who needs help and the recorded reason, so your team has a useful starting point.

  2. 02
    The conversation stays together.

    Open the linked thread to review what was said and reply to the guest.

  3. 03
    The assistant steps back.

    Automated replies pause after the guest requests a person, giving your team room to take over.

Still waiting? Pulse brings it into view.

Qualifying guest handoffs appear in the attention queue after 30 minutes without a queued staff reply.

Explore the Pulse example ↗

From Autopilot: AI concierge with staff handoff. The operational Pulse queue is included from Essential. Staff email addresses and notification delivery are required for email alerts.

YOUR VENUE

A GUEST NEEDS YOUR TEAM

EXAMPLE STAFF EMAIL

A guest has asked
to speak to a person.

WHY

The guest would like a table for lunch today and could not get through on the phone. The party size still needs confirming.

Ⅱ
Assistant paused

Your team can take over this conversation.

Open the example conversation ↗

GUEST MESSAGE · EXAMPLE

“I’d like a table for lunch today. I couldn’t get through on the phone. Can someone help?”

Your team can review the thread, confirm the party size and help the guest with their reservation.

Illustrative handoff based on the Vertu workflow. Guest details are examples; staff alerts link to the relevant conversation. Messaging-channel reply rules apply.

06

PAYMENTS & FUNCTION SALES

Keep the enquiry, quote and deposit connected.

A function enquiry arrives in one inbox, the quote is sent from another tool and somebody has to check whether the deposit came through. The handovers are where details get lost.

IN PRACTICE

A celebration moves from “interested” to booked.

Your team prepares an itemised quote from an enquiry. The guest accepts and follows the configured deposit step, with the function’s progress kept together.

EnquiryQuoteDepositBooking

Track enquiries in Vertu and take supported card payments and basic deposits. For functions, eligible plans connect itemised quotes, guest acceptance, deposits and booking conversion in one workflow.

  • ✓Keep incoming enquiries and their progress visible to your team.
  • ✓Collect supported card payments and booking deposits.
  • ✓Move eligible function enquiries through quoting and acceptance into a booking.

WHERE IT FITS

Essential includes enquiry tracking, card payments and basic deposits. Autopilot adds deposit rules and due-date handling. Enterprise adds function quotes, acceptance and supported booking conversion.

Payment-provider setup, transaction fees and the requirements of each booking flow apply.

07

SUPPORTED SYSTEM CONNECTIONS

Keep useful systems. Connect the work around them.

Your venue may already depend on a property system, spa software, a till and accounting. Re-entering the same details takes time; replacing everything at once may not make sense.

IN PRACTICE

Start with the connection that removes a handover.

During setup, we confirm your provider, the supported data and the direction it moves. Your team knows what connects and which tasks still belong in the original system.

CloudbedsChiDeskLightspeed KXero

Use the supported connection for the job you need it to do. Vertu has defined workflows for Cloudbeds rooms, ChiDesk spa services, Lightspeed K guest spend and seated check-in, and eligible Xero contact and invoice exports.

  • ✓Connect supported accommodation and spa workflows.
  • ✓Bring supported restaurant guest-spend and check-in information into the workflow.
  • ✓Export eligible contacts and invoices to Xero.

WHERE IT FITS

Supported integrations are available from Enterprise. Bespoke connections and implementation are agreed individually.

Each connector has a defined scope and requires setup. Provider accounts, API access and additional fees may apply.

08 / VERTU PULSE

Revenue is
the scoreboard.
See the work
still in play.

Last month’s revenue tells you what already happened. A guest still waiting for a reply tells you where a person can help today.

Pulse opens on the work that needs attention. The operational queue checks your records without AI, and links your team to the relevant work. A clear result and a check that could not be completed are shown differently.

Operational queue · from Essential

SEE HOW IT HELPS

From a signal to a useful next step.

Select a check to explore an example, or open the weekly briefing.

Vertu Pulse
Illustrative example · sample data

What needs attention

Six checks · no AI required
EXAMPLE RECORDFunctions

A celebration enquiry is waiting

Unassigned enquiryOpen for 19 hours

An enquiry for a private celebration with 24 guests is still new and has no assigned team member. It has passed the 12-hour attention threshold.

THE NEXT STEP FOR YOUR TEAM

Open the enquiry, assign a person and respond while the guest is still planning.

In Vertu, the attention item opens the relevant work for your team.

An interactive illustration of the Pulse workflow, using sample records. Weekly briefings require setup, access and AI credits.

SIX CHECKS. A CLEAR PLACE TO START.

Based on the records in Vertu
01

A guest waiting for a person

A requested staff handoff has waited over 30 minutes without a queued staff reply.

02

A conversation paused by AI credits

A guest conversation has been suspended because the AI credits needed to continue are unavailable.

03

A message that did not get through

A message failed within the last 72 hours and was not recovered through a successful fallback.

04

An enquiry with no owner

A new or in-progress enquiry has remained unassigned for more than 12 hours.

05

A quote still waiting

An enquiry has stayed in the quoted stage for more than five days.

06

A low-rated review to acknowledge

A native Vertu review rated three stars or below, received in the last 14 days, has not been acknowledged by your team.

GO DEEPER WITH ENTERPRISE

From today’s queue
to the week’s bigger picture.

01 / BUSINESS INSIGHTS

Read the week clearly.

Compare recent periods and explore service performance, open enquiries and checkout outcomes. Cash collected and booked value stay separate, because they describe different things.

02 / GUEST BRIEFINGS

Help your team prepare.

Request a staff briefing from a guest’s recorded history and preferences, so useful context is easier to find before the visit.

03 / WEEKLY BRIEFING

A written view of the week.

A weekly briefing helps your manager interpret available business facts, spot changes and choose where to focus.

AI briefings require the relevant access, setup and credits. Monday runs are scheduled from 06:05 SAST; arrival time can vary and quiet weeks can be skipped. Acknowledging a review in Pulse records your team’s action; it does not publish a reply to an external review platform.

MAKE IT FIT YOUR VENUE

Start with how
you actually work.

01

Tell us what you sell.

Dining, stays, experiences or functions: we map the guest journey and the handovers that need attention.

02

Confirm what connects.

We check your services, payment flow, communication channels and the supported scope of any integrations.

03

Agree the setup.

Your plan, limits, usage costs and onboarding scope are clear before you commit.

A FEW USEFUL DETAILS

Clear answers.
Fewer surprises.

Does Vertu have apps for the team on the floor?+

Yes. Vertu Hospitality: Team Edition is available for iPad and compatible Android tablets. Your team can take reservations and walk-ins, manage floor operations, view guest details and send payment links. Supported service bookings and event ticket options let them cross-sell and upsell during service. A Vertu venue account, staff access and an internet connection are required; available tools follow your plan and configured services.

What does the monthly subscription cover?+

Your subscription covers the features and limits of your selected plan. Messaging, AI usage, payment processing and some provider connections can carry separate charges. All prices exclude VAT. Your proposal sets out the applicable usage fees and capacity limits before you commit.

Can we keep our existing website and systems?+

You can embed the Vertu booking widget in your existing website. On a plan with integrations, we confirm the exact supported workflow for each provider during setup. The available connections do not imply that every field or action synchronises in both directions.

Can the AI actually make and change bookings?+

The concierge can perform supported booking actions against your configured services and availability. Eligible changes and cancellations follow your booking rules. Your team remains involved in requests that need a person, and AI use requires credits.

Are different AI models restricted to different plans?+

You can choose from the available models on every plan that includes AI. Models have different usage rates, so the model you choose affects your AI usage cost.

Does Pulse stop working when AI credits run out?+

The operational action queue is checked against your records and does not use AI. It distinguishes a clear result from a check that could not be completed. AI guest and business briefings are separate features and require the relevant access, configuration and AI credits.

When does the weekly Pulse briefing arrive?+

The weekly run is scheduled to start on Monday at 06:05 South African time. Delivery depends on the configured recipients, available data, generation and email processing; this is a scheduled start, not a guaranteed inbox time. Weeks with no recorded activity may be skipped.

Can Vertu cover more than one location?+

Every plan covers one physical location, and Enterprise can connect several services at that location. More than one location is not part of any standard plan. If you run several, talk to us about a separate agreement. Separate business accounts keep separate guest records.

YOUR VENUE. YOUR NEXT CHAPTER.

Let’s bring
the pieces together.

Tell us how your guests book and where your team gets stuck. We’ll walk through the Vertu workflows that fit.

Prefer email? hello@vertu.co.za ↗

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Vertu

Hospitality, working as one.

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