VertuSupport
How can we help?
Real humans · we aim to reply within one business day (SAST)
I run a venue on Vertu
Help with your dashboard, booking widget, staff app, payments, messaging credits or billing. Include your venue name and, if it helps, a screenshot — it makes things much faster.
I booked at a venue through Vertu
Your booking is with the venue itself — they can help fastest. Use the Manage bookinglink in your confirmation email to view, move or cancel, or contact the venue directly. Payment or refund gone wrong? We’ll step in.
Privacy & data requests (POPIA) — access, correction or deletion of your personal information.
Popular questions
I can't sign in to the dashboard or the staff app
Sign-in happens with your email address. For the staff app, we email you a one-time code — codes expire after a few minutes, so request a fresh one if it’s been a while, and check your spam folder. For the dashboard you can reset your password here. Still stuck? Email us and we’ll get you in.
How do I change or cancel a booking I made at a venue?
Your confirmation email contains a Manage bookinglink — use it to view, move or cancel your booking, subject to the venue’s cancellation policy. If you can’t find the email, contact the venue directly; they can see and change your booking instantly.
Where is my refund?
Refunds are initiated by the venue and returned through our payment provider (Paystack) to your original payment method — banks typically take 3–10 business days to show it. If a refund was promised and hasn’t arrived after that, email us with your booking reference and we’ll chase it.
How do I add team members to my venue?
In the dashboard go to Settings → Team and invite them by email. Team limits depend on your plan — see pricing.
How do I delete my account or my personal data?
You can request account deletion here. For any other POPIA request — access, correction, objection — email privacy@vertu.co.za. Details are in our Privacy Policy.
Can I cancel my Vertu subscription?
Yes — cancel anytime from Settings → Billingin the dashboard. You keep full access until the end of your current billing cycle and won’t be billed again. Your data stays yours and can be exported before you go.
Still stuck? Talk to a human.
Tell us what happened and where — we read every message.
Contact support
Tell us what happened.
Include the venue name and any booking reference, payment receipt, screenshot or error message that could help. We aim to reply within one business day.